Sharp Service Desk Manager for Aller IT

If you are interested in creating the best Service Desk in the Nordic, then keep reading!

Picture this! You have had a busy day with requests, incidents, and service improvement projects, but going home you feel content because it has been yet another day surrounded by fun-loving and highly competent people. Your ideas were welcomed and as always taken seriously. You have played a vital role in improving and growing our business. Your positive, proactive attitude made an impact in leading your colleagues. What could be better?

Aller IT

Aller IT is a Nordic IT organization within the Aller Group. We deliver IT services to 2,500 colleagues throughout Norway, Denmark, Sweden, and Finland. We are working on delivering the best solutions for all the Aller Domiciles. On a Nordic level we employ about 100 IT colleges and we are proud of what we deliver.

In Aller IT we deeply believe in acting and working as a team to support the business in the best possible way. We believe in an open and honest dialogue; we are committed to learn from our mistakes and to continue developing our services and ourselves.

What are my duties, you ask?

You will manage a Nordic Service Desk in one of the best-known brands in the Nordic. We are proud to support all our business units including digital publishing, travel agencies, content agencies, and Digital Hub.

Things move fast and when something new is needed, or something older breaks, it is your team at the frontline.

Ensuring that all processes used by the service desk are thoroughly documented and regularly improved.

Conducting and sharing results from service and operation performance reviews.

Effectively managing, developing, and training the service desk team. Build a cohesive team and manage people effectively. This includes the ability to coach and develop the team.

Thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.

Responsible for balancing and plan the short-term actions of the team.

So, exactly what are we looking for?

You are a natural leader and you enjoy helping your coworkers develop and grow professionally. You are not afraid to be hands-on with the complicated tasks and make decisions. You will be the driver for implementing ServiceNow modules and drive the self-service portal with automation. You will be given freedom and support to succeed.

We will be looking to improve the:

  • Self-service portal
  • Incident Management and Problem Management
  • Asset Management
  • Request Management and Knowledge Management
  • Walk-up Experience
  • Reports and Dashboards

We expect you to excel within these areas:

  • People management for a Nordic team counting 15 employees
  • ITIL Service Management and ServiceNow
  • You write and speak English and at least one Nordic language fluently
  • You are of course technically minded

Your new team

We are a Nordic team with Service Desk specialists in Copenhagen, Oslo, Stockholm, Malmö, and Helsinki. We help our business customers across the countries and make sure everyone has a friendly person to support them. We have daily meetings on MS-Teams and open and positive communication with plenty of humour. We have a very flat organization and every member of the team is taken seriously as you will as a manager.

We have a very close working relationship between Operations and Service Desk, but also with the developers and the end user organization.

Your new manager Johnny says “There are many processes working great and the team is great. We need to build on the good things and extend ServiceNow usage to be even better. If you get along well with people and you bring good ideas, Aller will love you and you will love Aller!”

The Aller Groupis one of the largest media companies in the Nordic region with over 120 brands and around 2.500 employees.

You will report to the Head of Operations & Service Desk.

Application:

Please send your CV and cover letter in English using the link below or by visiting www.aller.dk under "Karriere".

NB! we only accept applications uploaded via our online recruitment system.

 

Formalities

START: As soon as possible, you can already apply today! We will be interviewing ongoing. Deadline 30th September 2020 or sooner if the right candidate is found.

SCOPE: Full time, permanent employment.

WORKING HOURS: Office hours.

LOCATION: Copenhagen (Expect some travel in the Nordic).

Do you have questions? contact: Johnny Viborg, Head of Operations & Service Desk, +45 5076 1730, johnny.viborg@aller.com.

Application Deadline: Wednesday, September 30, 2020

Aller Media A/S

Aller Media is the leading publisher of magazines and newspapers in the Nordic region with a weekly circulation of approx. 3.2 million copies.

In Denmark we have a weekly circulation of approx. 700.000 copies. More than 2 million out of 5 million Danes read one of Allers publications every week. Aller Media is a modern innovative media house located at “Havneholmen” in Copenhagen very close to the city center.